ConceptWave Order Care Product Suite

ConceptWave Order Care® Product Suite

Order Negotiations (ON):
Provides a highly fl exible, fully customizable order negotiation process that integrates with virtually all back-end systems to speed new services to customers, reduce order errors, and improve flow through. ON capabilities include order entry, telecom sales support, service negotiation, Web/contact center support, customer account management, product data, & front offi ce automation.

Catalog Management (CM):
An intuitive environment allowing the central defi nition of attributes like product features, availability, and bundles. Workfl ow rules can be tied to the product items at the product catalog level. Easily interfaces with downstream systems to manage and fulfi ll complex multi-product
orders.


Order Management (OM):
Enables customer-specifi c order processing capabilities with unprecedented fl exibility and low total cost of ownership. OM capabilities include order decomposition, order fallout management,
routing, status tracking, business rule validation, message mapping, and automated work fl ow sequencing and control.

Order Analytics (OA):
Audits and tracks all aspects of the order lifecycle. Assesses order performance by responsible organization using a built-in reporting management infrastructure. Possesses ability to generate reports such as Order Alert Summary Dashboard, Operational Search Reports, and Management Reports on a number of parameters.

ConceptWave Order Care suite encompasses Order Negotiations (ON), Catalog Management (CM), Order Management (OM) and Order Analytics (OA) product modules which can operate as a total product suite or as stand-alone components.

ConceptWave Order Care is a fully integrated and highly configurable service management platform that supports several functions through a common product platform addressing the combined needs for order entry/order negotiation, order management, and fallout management.

ConceptWave Order Care has the ability to leverage capabilities of middleware applications to provide connectivity to legacy systems and is able to build metadata-driven APIs tailored to the data required and available.